Tuesday, 24 February 2015

Carillion Amey - Change to opening hours of Occupancy Services Helpdesk


-  From 1 March 2015 the opening hours of the CarillionAmey (CA) Occupancy Services Helpdesk, which manages Service Family Accommodation in the UK, will change to 0830 – 1500hrs (previously 0800 – 1800hrs).

-  Our aim is to enhance the overall effectiveness of our service so this change is being introduced since call data shows that customers prefer to call the Occupancy Services team between 0900 – 1500hrs.  It will enable the team to use the time outside of the new telephone opening hours to concentrate on processing and quality checking applications; responding to emails; updating JPA; and improving our understanding of our customers’ needs. 

-  The opening hours of the maintenance Helpdesk are not affected, which continues to be available 24 hours a day, 365 days a year. 


-  All services can be accessed by calling 0800 707 6000.  Further information is also available at www.carillionamey.co.uk.